Refund and Return Policy

Thank you for purchasing digital products from Ms Pixel. As our products are digital and delivered instantly, we have a specific policy regarding refunds and returns.

1. Digital Products

Due to the nature of digital products, which can be easily downloaded and copied, we generally do not offer refunds or returns once a product has been purchased and downloaded. All sales are final.

2. Exceptions

We understand that exceptions may occur. We will consider refund requests in the following situations:

  • Product Defect: If the digital product is defective or does not function as described, please contact us within 7 days of purchase with detailed information about the issue. We will investigate the problem and attempt to resolve it. If we are unable to fix the defect, we may offer a refund.
  • Accidental Purchase: If you accidentally purchased the same product twice, please contact us immediately. We will verify the duplicate purchase and issue a refund for the second purchase.
  • Service Not Provided: In the case of custom design services, if we fail to deliver the agreed-upon service as outlined in the project scope, you may be eligible for a partial or full refund, depending on the progress of the project.

3. Refund Process

To request a refund, please contact us at [Your Contact Email] with the following information:

  • Order number
  • Product name
  • Detailed explanation of the issue
  • Any relevant screenshots or documentation

We will review your request and respond within [Number] business days. If a refund is approved, it will be processed to the original method of payment within [Number] business days.

4. Custom Design Services Cancellation

For custom design services, cancellation policies are as follows:

  • Cancellation Before Work Begins: If you cancel the project before any work has commenced, you will receive a full refund.
  • Cancellation During Project: If you cancel the project after work has begun, you may be eligible for a partial refund, depending on the amount of work completed. The refund amount will be determined on a case-by-case basis.

5. Policy Changes

Ms Pixel reserves the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

6. Contact Us

If you have any questions about our refund and return policy, please contact us at [Your Contact Email].